Our Contact Information

By standard mail:
Phoenix Medical, Inc.
77 E. Thomas Road, Suite 100
Phoenix, AZ 85012

By phone:
Toll-free: 1-888-274-4555
In the Phoenix area: 602-274-4555 (8 a.m. and 5 p.m. Mountain Standard Time)


Please note Phoenix Medical's summer schedule: Tuesday through Friday, 8:00am - 5:00pm Mountain Standard Time. Orders placed Saturday-Monday will be shipped on Tuesday. Thank you for your patience.

Shipping Information:

For Skin Care Products, Oxymist Kits, Laser/IPL Supplies, Clarisonic MD Skin Care Brushes, Consultation Package items, BeyondWhite Spa Teeth Whitening System, SpaPeel and LightTouch Microdermabrasion Equipment, and Microdermabrasion Supplies:

All shipments are sent UPS Ground. If you would like your items shipped using an expedited method, please call us at 602-247-4555 or email sales@phxmed.com to order.

Normally, items in stock ordered before 1pm MST will be sent the same business day, and those ordered after will be shipped the following business day. In the event that an item is not in stock, you will receive an email notifying you of an anticipated ship date.

*Please allow one week for shipment of SunSoul clothing*

Items such as medspa furniture and some medspa equipment, DermaSweep microdermabrasion equipment, and Zimmer Cryo 6 are drop-shipped, so please call 602-274-4555 or email sales@phxmed.com for purchase and shipping information.

In some cases, Profect Photography Systems, Consultation Package items, and BeyondWhite Spa Teeth Whitening Systems will be delivered to customers in the Phoenix area by Phoenix Medical. You will be contacted with shipping details after your order is received.

Refund, Returns and Cancellation Policies:

If you have received the incorrect product due to Phoenix Medical's error, please call 602-274-4555 or email sales@phxmed.com to receive the correct product and a call tag for the return of the incorrect item at Phoenix Medical's expense.

For health reasons, we cannot accept returns on skin care products that have been used.

If you feel you have extenuating circumstances that entitle you to a refund or replacement product, please call 602-274-4555 or email info@phxmed.com.

In most cases it is possible to cancel an order before shipment. Please call toll-free at 1-888-274-4555, in Phoenix at 602-274-4555 or email info@phxmed.com for additional cancellation information.